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Common Questions for Alternating Pressure Mattresses.com
|What happen if there is power failure? Will the mattress system still work?|
Some of our mattress systems (like DynaFLO 8000,Tradewind 3000 or Group II air mattresses) have the patented Cell-in-Cell designed air cells. This means the inner cells will stay inflated for at least 12-24 hrs when there is no electricity. Some other mattress system (like tradewind 3000) have 2-layers of air cells and bottom cells acts as same function of the inner cells. Our other systems have a pocket at the mattress base for you to insert a layer of foam to give patients a peace of mind if power failure does happen.
How do I know if the pressure (comfort) setting of the mattress is suitable for my weight?
If there is bottoming-out that means the pressure setting is inadequate (or too low) for you. Bottoming-out can be checked by sliding one hand between the deflated air cell and directly under the patient. Users should be able to feel the minimal contact. If there is an incident of bottoming-out, simply adjust the pressure range a little higher.
Is the mattress cover safe to my patient?
All of our mattress cover have passed the bio-compatibility test of ISO-10993-5. These covers are also fire retardant. They have passed the flammability test of Cal TB116/117. However, most patients use a sheet on top of mattress for added comfort.
How do I clean the mattress and pump?
For pump, wipe with a damp cloth and a mild detergent and keep it away from dust. For mattress, clean the cover and air cells by using sodium hypochlorite diluted in warm water and let them be air dried thoroughly before use.
How come there is no air produced from some air outlets of air tube?
This will depend on the kind of system you're using. Some system are alternating therapy products. That means air alternates between each air outlet; therefore, wait for the complete cycle of the alternating phase. Other system are low-air-loss (static) therapy products, there should be a steady airflow coming out of air outlets unless if the system reaches their preset pressure level or please check if there is any kinked air hoses.
What should I do if the mattress has not enough air and alarm (if applicable) keeps coming up?
Maybe there is a low-pressure situation, check to see if the air hose connection between pump and mattress is tightly secured, the CPR valve is sealed and if there is any leakage on air cells or air hose connection.
The head portion of my mattress is flat. What do I do?
a) Please check all of the CPR tags before calling for service. There are a total of 4 plugs at the head of the mattress. If any of the 4 plugs come loose the mattress could lose air pressure. The CPR tag is there to quicky deflate the medical air mattress or to inflate the mattress quickly with a hand pump.
b) To speed up the process : You may need to place pressure on the air cells (during the initial inflation) to force air into the head portion of the medical air mattress. The tubes can sometimes become compressed in shipping and pressure can help the air to circulate throughout the mattress
How long does the mattress take to inflate?
If you are using the pump the mattress comes with it could take between 20-45 minutes to inflate the mattress initially. Please keep in mind the pump is designed to be whisper quiet, so there is not a quick surge of air pressure during the initial inflation. To speed up the inflation process you could inflate the mattress with a hand pump through the ports of the CRP tag at the head of the air mattress.
What if I accidentally puncture my mattress?
Luckily, most of our mattress system are designed with interchangeable air cells. That means each air cell can be taken out individually and replaced with a new one if it's needed
If you product is defective???
Please call us or email us right away. call 1-800-725-9230
or email us at email@example.com
www.alternatingpressuremattress.com will send you a prepaid UPS tag so you can call UPS @ 1-800-725-9230 for a pick up. You will not have to pay for a return of defective merchandise. We will then ship out a replacement out via UPS so you will never be without a product while we determine if the item can be repaired under the mattress warranty.
What if I do not like the item?
In order to receive credit for your purchase the item must be returned within 5days from the date you received the item. (subject to a 20% restock fee) Alternating pressure mattresses cannot be returned due to state and federal law. This is to protect us customers from various skin diseases or staff infections. All of our alternating pressure mattress systems are new when they are received.
Gel products and wheelchair cushions can be returned if shipped within 5 days from receipt.
It is the responsibility of the customer to return the item to us. Please make sure you keep a record of the tracking # when the product is returned.
The product must be returned unused in its original packaging. Products that are used will void the warranty and can not be sold to other customers.
Mattresses that are used or out of the original packaging cannot be returned due to health code violations. This protects our patients from skin conditions and disease. All of our customer receive brand new unused products.
CALL US 1-800-725-9230
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