RETURNS

Product must be in new, resealable, unmarked condition and in original and unopened packaging

A Return Authorization number (RA#) is always required. To obtain an RA number, please contact Customer Service at 1(800) 437-8809, Monday through Friday 9am – 5:00 pm. EST. To ensure prompt return processing, please attach the original packing list, invoice or RA number to the return.

To Obtain an RA# you must contact us within 48 hours of receiving the mattress so the warranty can be paused. RA# will not be authorized after 48 hours to protect our patients.

All returns are subject to a 20% minimum restocking charge

Product must be in new, resalable, unmarked condition and/or in original unopened packaging

No returns will be allowed if past 10 days from invoice date

Please allow 2-3 weeks to process your credit

Credits exclude shipping and handling charges

Unless the product is defective It is your responsibility to return the merchandise to alternatingpressuremattress.com

NON RETURNABLE PRODUCTS

Hospital Beds

Foam Hospital Mattresses

Alternating Pressure Mattresses

Wound Care Bandages and or Creams

Please Note: Our customer is our primary concern. In order to maintain the safety and protection of our customers we do not re-sell returned items. Because our alternating pressure products are used primarily for healing people with bedsores, we can not accept mattresses back that have been opened and used. This policy is designed to prevent the spread of staff infections and other diseases. It is our personal and moral objective to protect our customers and provide them with a brand new, sanitary, clean and safe product. We appreciate your understanding of this policy